ITIL(r), Terms Defined
What is ITIL? Although this term is well-known, many businesses still have difficulty understanding what ITIL means and what it can do for them.
ITIL refers to Service Management in IT. ITIL is the entire thought process that occurs before and after an IT department introduces new services to an organization. It involves the planning, research, implementation, testing, and evaluation of a new process. This process allows companies achieve value in the services that they provide or will provide to their customers.
IT processes and objectives should be aligned with business goals and objectives. This has not been true for many years. It was once a system in which IT was a group of people who ensured that computers worked and the network remained up. IT now has a greater impact on a company’s success. IT is now more about facilitating and fostering a company’s goals. They must offer the services that allow the organization’s full potential.
ITIL can be confusing for some due to the many terms involved. Even highly trained employees can be confused by acronyms and abbreviations. Here are the five most commonly used ITIL terms. There is also a link to an ITIL glossary. This will help you understand the basics of ITIL and help you to get certified.
1. Service Management A collection of specialized organizational capabilities that provide value to customers through the provision of services.
2. Change Management is the process of managing all changes throughout their lifecycle. This allows for beneficial changes to be made without causing disruption to IT services.
3. Asset Management is a generic activity that tracks and reports the ownership and value of assets throughout their lifecycle. Also see: configuration and service asset management; fixed asset management; and software asset management.
4. Configuration Management is responsible for ensuring that assets necessary to deliver services are properly managed and that reliable and accurate information about those assets is readily available when and where needed. This information includes information about how assets were configured and the relationships among assets.
5. Incident Management is the process of managing all incidents throughout their lifecycle. Incident management ensures normal service operation is restored quickly and minimizes business impact.
Visit AXELOS for a complete ITIL glossary.
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New Horizons can help you with any questions regarding these practices in order to streamline your IT department and maximize efficiency. We can also help you determine the best training solutions to suit your team.