How do you become a Microsoft Dynamics 365 Customer Services Functional Consultant Associate?

Functional consultants can collaborate with many professionals, including designers, project leaders, and system integrators. You will need at least one to three decades of experience as a Microsoft Dynamics 365 consultant.
Qualifications and key skills
Manage case management and knowledge management
Manage requests, permissions, service contracts (SLAs), and organize them.
Set up a schedule
Create an omnichannel strategic approach
Analytical management
Install the Common Data Service
Power Apps can be used to create applications.
Automate the creation and administration of Power
Power Virtual Agents can be used to power chatbots
Connect Power Applications to Third-Party Apps and Services
Minimum requirements
You will need to be proficient in Excel and email if you are interested in Microsoft Dynamics 365 Functional Consultant Associate certifications. It is preferable to have experience with Dynamics 365 Customer engagement.
Recommended certification approach
Step 1: Examine the skills and expertise required for certification
Step 2: Prepare for certification by taking the following courses
PL-200: Microsoft Power Platform Function Consultant: Power Platform allows businesses to automate processes and create custom apps. It also makes it easier to communicate with people better. The Microsoft Power Platform Functional Consultant course will help you execute, document specifications and find, increase engagement, authority, communicate prerequisites, as well as set up Power Platform apps. This course includes hands-on labs to help you design app upgrades, system integrations and customized consumer experiences.
A Power Platform Functional Consultant is responsible for app improvement, interconnection, data translating, creative customer experiences and custom visualizations. You will learn how to improve, streamline, and accelerate business processes with Power Platform technologies as a functional consultant.
MB-230T01 Dynamics 365 Customer Engagement for Customers Service: This MB230T01 Dynamics 365 Customer Engagement for Customers Service training is designed for businesses and organizations to achieve customer satisfaction. It covers common customer service situations and client service software configuration.
This course also teaches you how to use a variety software toolkits such as batch administration or automated case development. This tool allows you to create information pieces and use them in a situation settlement agreement. This program is ideal for those who are studying for the MB230: Dynamics 365 Customer Service exam, as it covers many topics.
This technical training will prepare you to automate the handling of practice management data, analyze consumer service analytics and create and use service agreements.
Step 3: Take the MB-230 and PL-200 exams to become certified
Certification benefits
This certification is for functional consultants who deliver Microsoft Dynamics 365 services to customers. It allows them to demonstrate their expertise and can help them advance their careers. Consultants who specialize in Dynamics 365 Customer Service are able to develop and implement multichannel strategies that are committed to quality.
Microsoft Learn offers a free annual certification renewal exam for certifications that expire in six months. Your certificate will be valid for another year if you pass the renewal exam. For more information, visit the Renew Your Microsoft Certification Page.
The Microsoft Dynamics 365 Customer Service Associate certification will help you advance your career as a functional consultant, sales professional, or experienced developer. The NetCom Learning Dynamics 365 Customer Services Functional Consultant Associate training will prepare you for this certification.